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Disruption: Is it really the new norm? - Henley Business School Finland

Disruption: Is it really the new norm?

There is a tendency to believe that we are living in a time of unprecedented change, and even that strategy itself is inherently obsolete because the speed of change renders any forward thinking redundant even before it’s published.

But Jeff Callander, Programme Director on Henley’s Strategy Programme, takes a more constructive view.

‘The tools needed for strategy are the same as they’ve ever been,’ argues Jeff, ‘ but what’s really changing is the fragmentation of the way we are currently approaching the strategic development process. Jeff maintains that progress has always created change, and therefore innovation, and cites the example of Pony Express. ‘It’s a legendary brand, even today, but the reality is that within 19 months of launch, it was superseded by the telegraph, never to be used again. So it’s been happening for a long time.’

So how do we change our thinking to create strategies that have more longevity and relevance?

According to Jeff, we need to broaden the way we view the business, and assess the possibilities more frequently.

‘We accept that the world is dynamic, and change is a constant. But we mustn’t forget that 3-D printing, artificial intelligence, machine learning and drones have all been evolving over decades, so even if it feels as if they’ve just exploded into our consciousness, they’ve taken quite a while to come to fruition. Therefore, having the insight to what is being developed is vital, and we need to invest more time, energy and money into it, if we are to gain any sustainable competitive advantage.

‘We need to constantly strive for cheaper, faster, easier ways to deliver our products and services, and leave behind those who say that it’s impossible to keep up. Many others look to diversification to try to protect themselves against the impact of change but unless we are ourselves able to adapt, we’ll be irrelevant, no matter how broad our portfolio.’

Jeff cites two examples of organisations that became at risk or he sees as being at risk, due to their dependency on fixed business models.

‘One very well-known insurance company was perceived as highly innovative when it first introduced its capability to deal direct with the public. However, it didn’t move with the times while competitors moved to use open-systems and its proprietary system, upon which it had become successful, was consequently unable to deal with the increasingly-popular multi-car insurance products. Similarly, Uber comes to mind. It’s been lauded as the new revolutionary, yet it is not hard to copy and now has challengers even including car manufacturers. What is its next move to create value?’

So what steps can we take to ensure that disruption doesn’t mean destruction?

As well as reviewing more often, and broadening the scope, Jeff recommends four shifts in attitude:

  • embrace the concept of strategy
  • recognise that it’s a learned area of expertise
  • view strategy as a leadership tool
  • acknowledge that all employees can add value and are a source of insight

Click here to learn about the Henley Strategy Programme.

Disruption: Is it really the new norm? - Henley Business School Finland

Jeff is an Executive Fellow of Henley Business School and the Programme Director for The Strategy Programme. He has been a management consultant for the past 20 years with specific expertise in developing and contributing to business strategies. Jeff has been involved in over 150 projects in more than 50 countries, his experience spans many industries and he has worked with many blue-chip FMCG and B2B companies. His work includes developing customer-focused business strategies, running board-level business improvement projects and creating customer-facing organisations.

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